UK-Leeds: Communication software development services.

Section I: Contracting Authority

I.1) Name, Addresses and Contact Point(s):
Leeds Beckett University
Procurement, Bronte Hall, Headingley Campus, Leeds, LS6 3QW, United Kingdom
Tel. +44 1138123119, Email: c.jacklyn@leedsbeckett.ac.uk
Contact: Clare Jacklyn
Main Address: https://www.leedsbeckett.ac.uk/
NUTS Code: UKE42

I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No

I.4)Type of the contracting authority:
Body governed by public law

I.5) Main activity:
Education

Section II: Object Of The Contract

II.1) Scope of the procurement

II.1.1) Title: CJ720 Clearing Contact Centre - RM6116 Network Services 3
Reference number: Not Provided

II.1.2) Main CPV code:
72212510 - Communication software development services.


II.1.3) Type of contract: SERVICES

II.1.4) Short description: To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c

II.1.6) Information about lots
This contract is divided into lots: No

II.1.7) Total value of the procurement (excluding VAT)
Value: 342,000

Currency:GBP

II.2) Description

II.2.2) Additional CPV code(s):
72212510 - Communication software development services.


II.2.3) Place of performance
Nuts code:
UKE42 - Leeds

Main site or place of performance:
Leeds


II.2.4) Description of the procurement: To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using CCS Network Services 3 Framework, RM6116.

II.2.5) Award criteria:
Quality criterion - Name: Quality / Weighting: 75
Quality criterion - Name: Social Value / Weighting: 10

Price - Weighting: 15


II.2.11) Information about options
Options: No


II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No


II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

IV.1.1)Type of procedure: Restricted


IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No
A dynamic purchasing system was set up: No

IV.1.6) Information about electronic auction
An electronic auction has been used: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2022/S 000-032820



IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

Contract No: Not Provided
Lot Number: Not Provided
Title: CJ720 Clearing Contact Centre - RM6116 Network Services 3

A contract/lot is awarded: Yes


V.2) Award of contract

V.2.1) Date of conclusion of the contract: 15/04/2024

V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0 (SME - as defined in Commission Recommendation 2003/361/EC)
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 0

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: No

Contractor (No.1)
Vodafone Limited, 01471587
Vodafone House, The Connection, Newbury, RG14 2FN, United Kingdom
Email: paul.wilkinson1@vodafone.com
NUTS Code: UKJ11
The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 342,000
Total value of the contract/lot: 342,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No

Section VI: Complementary information

VI.3) Additional information: To view this notice, please click here:
https://neupc.delta-esourcing.com/delta/viewNotice.html?noticeId=848442281

VI.4) Procedures for review

VI.4.1) Review body
Leeds Beckett University
Procurement, Bronte Hall, Headingley Campus, Leeds, LS6 3QW, United Kingdom
Tel. +44 1138123119, Email: c.jacklyn@leedsbeckett.ac.uk
Internet address: https://www.leedsbeckett.ac.uk/

VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided

VI.4.4) Service from which information about the review procedure may be obtained
Not Provided

VI.5) Date of dispatch of this notice: 18/04/2024