Leeds Beckett University: CJ720 Clearing Contact Centre - RM6116 Network Services 3

UK-Leeds: Communication software development services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Leeds Beckett University
       Procurement, Bronte Hall, Headingley Campus, Leeds, LS6 3QW, United Kingdom
       Tel. +44 1138123119, Email: c.jacklyn@leedsbeckett.ac.uk
       Contact: Clare Jacklyn
       Main Address: https://www.leedsbeckett.ac.uk/
       NUTS Code: UKE42

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Education

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: CJ720 Clearing Contact Centre - RM6116 Network Services 3            
      Reference number: Not Provided

      II.1.2) Main CPV code:
         72212510 - Communication software development services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 342,000
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
            72212510 - Communication software development services.


      II.2.3) Place of performance
      Nuts code:
      UKE42 - Leeds
   
      Main site or place of performance:
      Leeds
             

      II.2.4) Description of the procurement: To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using CCS Network Services 3 Framework, RM6116.

      II.2.5) Award criteria:
      Quality criterion - Name: Quality / Weighting: 75
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Price - Weighting: 15
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Restricted


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      A dynamic purchasing system was set up: No

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2022/S 000-032820
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: CJ720 Clearing Contact Centre - RM6116 Network Services 3

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 15/04/2024

      V.2.2) Information about tenders
         Number of tenders received: 1
         Number of tenders received from SMEs: 0 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 1          
         Number of tenders received by electronic means: 0

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Vodafone Limited, 01471587
             Vodafone House, The Connection, Newbury, RG14 2FN, United Kingdom
             Email: paul.wilkinson1@vodafone.com
             NUTS Code: UKJ11
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 342,000          
         Total value of the contract/lot: 342,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://neupc.delta-esourcing.com/delta/viewNotice.html?noticeId=848442281

   VI.4) Procedures for review

      VI.4.1) Review body
          Leeds Beckett University
          Procurement, Bronte Hall, Headingley Campus, Leeds, LS6 3QW, United Kingdom
          Tel. +44 1138123119, Email: c.jacklyn@leedsbeckett.ac.uk
          Internet address: https://www.leedsbeckett.ac.uk/

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 18/04/2024