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Teesside University: GB-MIDDLESBROUGH: SUPPORTING ORGANISATIONAL CHANGE MAPPING THE STUDENT JOURNEY

  Teesside University is using Delta eSourcing to run this tender exercise

Notice Summary
Title: GB-MIDDLESBROUGH: SUPPORTING ORGANISATIONAL CHANGE MAPPING THE STUDENT JOURNEY
Notice type: Competitive Contract Notice
Authority: Teesside University
Nature of contract: Services
Procedure: Not applicable
Short Description: The University has developed and agreed a Strategic Transformation and Change Programme (TCP) to drive, co-ordinate, support and deliver the necessary changes in University structures, infrastructure, systems, processes and culture. The programme will be managed and co-ordinated by a newly established team (the Transformation and Organisational Development team) which reports to the Chief Operating Officer and the Vice-Chancellor. The team comprises of a Deputy Director, Programme Manager, Service Excellence Manager and Transformation and Organisational Development consultants. Working with Teesside University staff to map and critically evaluate the Teesside University student journey from pre-student (pre-enquiry) to post-student (alumni) for all streams of Students. The successful bidder will be expected to: •Undertake a mapping exercise of the student journey, producing a detailed student journey map. The mapping will: oProduce an ‘as-is’ understanding of the student touchpoints oarticulate key systems and processes associated with the services delivered at these touchpoints oEvaluate impact (direct or indirect) of current systems and practices on the student journey (highlighting any difference in school practices). •Identify opportunities for innovation, improvements and efficiencies at each stage of the Teesside University student journey. Outcomes of the project will be the production of a detailed student journey map, which includes identified processes aligned to the journey and recommended improvements.
Published: 08/12/2017 14:41

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Competitive Contract Notice

1. Title: GB-MIDDLESBROUGH: SUPPORTING ORGANISATIONAL CHANGE MAPPING THE STUDENT JOURNEY
2. Awarding Authority:
    Teesside University
    Borough Road, Middlesbrough, TS1 3BA, United Kingdom
    Tel. 01642 342166, Email: tenders@tees.ac.uk, URL: http://www.tees.ac.uk/
    Attn: Procurement
3. Contract Type: Services
      Sub Type: Education and vocational education services.

4. Description: Higher education services. The University has developed and agreed a Strategic Transformation and Change Programme (TCP) to drive, co-ordinate, support and deliver the necessary changes in University structures, infrastructure, systems, processes and culture.

The programme will be managed and co-ordinated by a newly established team (the Transformation and Organisational Development team) which reports to the Chief Operating Officer and the Vice-Chancellor. The team comprises of a Deputy Director, Programme Manager, Service Excellence Manager and Transformation and Organisational Development consultants.

Working with Teesside University staff to map and critically evaluate the Teesside University student journey from pre-student (pre-enquiry) to post-student (alumni) for all streams of Students. The successful bidder will be expected to:

•Undertake a mapping exercise of the student journey, producing a detailed student journey map. The mapping will:
oProduce an ‘as-is’ understanding of the student touchpoints
oarticulate key systems and processes associated with the services delivered at these touchpoints
oEvaluate impact (direct or indirect) of current systems and practices on the student journey (highlighting any difference in school practices).
•Identify opportunities for innovation, improvements and efficiencies at each stage of the Teesside University student journey.

Outcomes of the project will be the production of a detailed student journey map, which includes identified processes aligned to the journey and recommended improvements.
5. CPV Codes:
   80300000 - Higher education services.

6. NUTS Codes :
   UKC11 - Hartlepool and Stockton-on-Tees

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Hartlepool and Stockton-on-Tees,
8. Reference Attributed by the Awarding Authority: 17.07
9. Estimated Value of Requirement: Category J: 25K to 50K
Currency: GBP
10. Deadline for Expression of Interest: 08/01/2018 12:00:00
11. Address to which they must be sent:
    Teesside University
    Borough Road, Middlesbrough, TS1 3BA, United Kingdom
    Tel. 01642 342166, Email: tenders@tees.ac.uk, URL: http://www.tees.ac.uk/
    Attn: Procurement
   
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://neupc.delta-esourcing.com/tenders/UK-GB-MIDDLESBROUGH:-SUPPORTING-ORGANISATIONAL-CHANGE-MAPPING-THE-STUDENT-JOURNEY/6N3B28N984

To respond to this opportunity, please click here:
https://neupc.delta-esourcing.com/respond/6N3B28N984
TKR-2017128-PRO-11541164
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 01/02/2018
Period of Work End date: 31/01/2019
Is this a Framework Agreement?: no

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