Competitive Contract Notice

1. Title: GB-Middlesbrough: Customer Experience (CX) Review and Strategy Development
2. Awarding Authority:
Teesside University
Borough Road, Middlesbrough, TS1 3BA, United Kingdom
Tel. +44 1642342166, Email: tenders@tees.ac.uk, URL: http://www.tees.ac.uk/
Contact: Procurement, Attn: Procurement
3. Contract Type: Services
Sub Type: Management consultant services and related services.

4. Description: Business and management consultancy services. Teesside University (TU) wish to procure a specialist CX consultant / agency to support the development of a TU Group Customer Experience Strategy – the work has been split into the delivery of the following two objectives:
1.To develop a clear understanding of TU Group’s current position with regards Customer Experience.
2.To develop a TU Group overarching Customer Experience (CX) Strategy
5. CPV Codes:
79410000 - Business and management consultancy services.

6. NUTS Codes :
UKC1 - Tees Valley and Durham

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Tees Valley and Durham,
8. Reference Attributed by the Awarding Authority: 23.56
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 29/01/2024 17:00:00
11. Address to which they must be sent:
Not Provided

12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://neupc.delta-esourcing.com/tenders/UK-GB-Middlesbrough:-Customer-Experience-%28CX%29-Review-and-Strategy-Development/MS6J2JE58B

To respond to this opportunity, please click here:
https://neupc.delta-esourcing.com/respond/MS6J2JE58B
TKR-202418-PRO-24919303
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 25/02/2024
Period of Work End date: 24/02/2027
Is this a Framework Agreement?: no